A cyberattack rarely announces itself politely. It shows up as encrypted files, a frozen banking system, a customer database quietly exfiltrated, or a fraud alert that reveals an attacker has been inside your network for weeks. In that moment, the difference between a contained incident and a business-ending event is measured in minutes and in whether the people responding actually know what they're doing. That is what our incident response service exists for — a team on call to take control of the crisis, stop the bleeding, and bring your systems back safely.
We work with organisations across Kenya and the region before, during, and after a breach. Before an incident, we help build documented response playbooks so your team isn't improvising under pressure. During an incident, our responders rapidly contain the threat, eradicate the attacker's foothold, and begin safe system recovery — including specialist ransomware recovery capability, negotiation guidance, and secure restoration from backups where available. Throughout, we preserve forensic evidence properly, because how a breach is handled in the first 48 hours often determines whether you can later pursue legal action, satisfy a regulator, or make an insurance claim.
What's Included
- 24/7 incident response hotline with rapid engagement once an incident is declared
- Immediate containment to stop the threat from spreading further across your network
- Threat eradication — removal of malware, backdoors, and attacker persistence mechanisms
- Ransomware-specific recovery support, including safe restoration and negotiation guidance where relevant
- Forensically sound evidence preservation to support legal, insurance, or regulatory processes
- Secure system and data recovery to return operations to normal as quickly as possible
- A post-incident report detailing root cause, timeline, and lessons learned
- Optional documented incident response playbook so your team is prepared ahead of the next event
Our Process
Who This Is For
- Any organisation currently experiencing a suspected breach, ransomware attack, or data compromise
- Banks, fintechs and SACCOs that need a rapid, specialist response to protect customer funds and data
- Businesses without an in-house security team that need on-call expert responders
- Organisations that need forensically sound evidence handling to support legal or insurance claims
- Companies wanting to build a documented incident response plan before an attack happens
Why DollarEdge
- 24/7 availability — a real team ready to engage the moment an incident is declared, not a ticket queue
- Specialist ransomware recovery experience, including safe restoration without re-infecting clean systems
- Evidence handled to forensic standard from the first hour, protecting your legal and insurance options
- Documented playbooks left behind so your team is genuinely more prepared for next time, not just patched up
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